DICKIES® OFFICIAL SITE
Online Shopping Help

ORDER HISTORY AND HOW TO TRACK YOUR ORDER ONLINE
GUEST ACCOUNT ORDER TRACKING
HOW TO CONTACT CUSTOMER SERVICE
CHANGING OR CANCELLING YOUR ORDER
874 IN STOCK GUARANTEE
6 PAIR LIMIT
PAYMENT METHODS
SPECIALS & CLOSEOUTS
RETURNS & EXCHANGES
DISCOUNTS
PROMOTIONS
SECURITY
INFORMATION ABOUT OUR ORGANIZATION AND WEB SITE
TAX INFORMATION
TECHNICAL TERMS

ORDER HISTORY AND HOW TO TRACK YOUR ORDER ONLINE

To view the status of your order simply sign in to your account. If you are already signed in go to Order History and click on the order number for shipment(s) detail. If you wish to track a shipment that is en route, click on "Track Your Shipment" link underneath the tracking number.
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GUEST ACCOUNT ORDER TRACKING

As a reminder, if you created your order as a Guest you will not be able to track your package through Dickies.com. Please contact one of our customer service representatives at 1-866-411-1501 or 1-800-DICKIES (342-5437) or customerservice@dickies.com to track your shipment.
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HOW TO CONTACT CUSTOMER SERVICE

1-866-411-1501 or 1-800-DICKIES (342-5437) or customerservice@dickies.com

Customer Service can assist you with garment inquiries and order information. Hours of operation are 7 days a week (except national holidays),
8:00 am to 8:00 pm Central Time. When calling Dickies about an order, please have your customer number and order number available. These were emailed to you following your order.

If you are emailing Dickies about an order, please remember to include your customer number and order number in your message.

If you are inquiring about the status of a shipment, please refer to the email we sent to you that includes a tracking number. Please note that tracking status is not available for US Postal Service shipments.
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CHANGING OR CANCELLING YOUR ORDER

After you click Submit on the "Secure Checkout" page, your order begins processing immediately and it cannot be canceled or changed. If you have changed your mind about the order and it is too late to cancel or change, be assured that you can return any unwanted items to us after you receive them in accordance with our Returns Policy. Please contact us immediately at 1-866-411-1501 or 1-800-DICKIES (342-5437) with any other questions.
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874 IN STOCK GUARANTEE

We guarantee the Original 874® Work Pant in Black (BK), Khaki (KH) and Navy (NV) to be in stock when you order. If not, please contact us immediately at 1-866-411-1501 or 1-800-DICKIES (342-5437), and we will ship it to you for FREE using UPS Standard Ground when restocked.
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6 PAIR LIMIT

If you would like to order more than 6 of one specific item, such as for a workplace or for a sports team, please contact 1-866-411-1501 or 1-800-DICKIES (342-5437) and speak with a customer service representative.
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PAYMENT METHODS

We accept Master Card, Visa and American Express.
We are unable to process any credit card issued or billed outside of the U.S.
If you pay by credit or ATM/debit/check card, the payment amount is authorized and held by your financial institution at the time you place your order and your account is actually charged when your order ships. The authorization will hold funds until released by your financial institution.
Your order may be held due to credit card authentication.
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SPECIALS & CLOSEOUTS

To serve you better, Dickies continuously fine-tunes its merchandise assortments. If you don't see a particular item you want, we may carry it later, so please check with us again. We are unable to honor previous sale prices or promotions when you place your new order.
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RETURNS & EXCHANGES

SATISFACTION GUARANTEED. Since 1922, Dickies quality has been built into every product. We will gladly replace a Dickies® garment or refund your money (with original retailer's receipt) if you are not satisfied for any reason. Please feel free to call our special customer service line with any comments at 1-800-DICKIES.

For faster service, please place your reorder online and return your unwanted product for a refund.

Dickies is not responsible for return shipping charges unless the garment is defective or damaged during shipping. Please allow 30 days for returns processing to be completed.

For items purchased by Credit Card, or ATM/debit check card, please note that your card will be credited for the item returned.

Please be aware that when you request an exchange, your credit card is credited for the charges incurred on your original order for the item returned.

Click here to print our online return form.

OR

  • Please enclose the returns form (or original packing slip) that was sent with your order
  • Please include your original order number (the 7 digit number)
  • Please provide instructions (e.g. are you returning this item for a refund or exchange?)
  • If you are exchanging an item, please provide details regarding the items you would like (Style number, color, size, quantity)

Please ship the item prepaid via UPS or Parcel Post Insured to:

The Worker's Choice
9400 Blue Mound Road
Ft Worth TX 76131

Keep your tracking number in the unlikely event that your package is lost in transit
We are not responsible for any returned packages until received at our facility
Any order may be delayed pending credit card verification and authorization. In that event, Williamson-Dickie will not be responsible for any expedited freight charges.

Your credit card will be credited once we receive your goods. If you paid by check or money order, a refund check will be sent back to you.

The Dickies® Footwear Warranty

All DickiesŪ Footwear Products have a 1-Year, limited warranty in normal use against any manufacturing flaw(s), defective materials, and workmanship.

Return Procedures

If the boots were purchased directly from Dickies.com: Please use the form enclosed with your order to return the product. If you have this form, there is no need to call for a return authorization number. If you do not have this paperwork, please call 1-800-DICKIES to obtain a return authorization number. Please note that Dickies Footwear is not responsible for the cost of shipping a returned item. It is advised that you send the shipment via a company with tracking capabilities (UPS, Fed Ex, etc.)

If the boots were purchased from a dealer: All returns must be accompanied by a dated receipt and returned through the authorized dealer where they were originally purchased. If you find a problem with a pair of Dickies Brand shoes or boots, just return them to the store where they were purchased. Please do NOT send your boots back directly. Without a return authorization number, we are unable to accept return packages. Any authorized dealer can provide a return authorization number which allows us to track the product shipment and problem with that particular shoe or boot.

Damaged Or Defective Items

If you receive a damaged or defective item, call Customer Service immediately so that we may assist you in covering the cost of returning the item. If you do not contact Customer Service prior to returning the item, you are responsible for all return shipping charges. After 60 days, if your garment proves to be defective in workmanship or materials in normal wear (excluding stains), call Customer Service for help in exchanging the item.
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DISCOUNTS

From time to time Dickies offers discounts on merchandise. Discounts are nontransferable. The discount offer is not valid for price adjustments on prior purchases or in conjunction with other percent-off offers. The discount offer is also not valid on purchases of gift cards. Discounts exclude shipping and sales tax.
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PROMOTIONS

All promotions start and end according to Central Standard Time.

Promotion codes cannot be combined.

Promotional offers may be modified or terminated at any time without notice.
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SECURITY

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
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INFORMATION ABOUT OUR ORGANIZATION AND WEB SITE

Modern information and communication technologies play a fundamental role in the activities of an organization like Williamson-Dickie Mfg. Co.
Our principal activity is: APPAREL MANUFACTURER
Our privacy policy covers Williamson-Dickie Mfg. Co. and its Web site.
ORGANIZATION NAME
WILLIAMSON-DICKIE MFG. CO.
Address: 509 W. Vickery Blvd.
City, Zip: Fort Worth, 76104
State: Texas
Country: USA
Controller: General Manager Direct To Consumer
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TAX INFORMATION

We must charge sales tax in all states where sales tax applies, unless you provide a valid sales tax exemption certificate before you place your order. You must call a Customer Service representative at 1-800-DICKIES after faxing your certificate, to place a tax exempt order. Call center hours are 8 a.m. to 8:00 p.m. Central Time seven days a week, except national holidays.

Sales tax is added to all orders delivered in AL, AR, AZ, CA, CO, FL, GA, IA, IL, IN, KS, KY, LA, MD, MI, MO, MS, NC, ND, NE, NV, NY, OH, OK, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY based on the appropriate rate of sales tax in each state.

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TECHNICAL TERMS

Wondering about a word in our description? Don't get lost in translation. Dickies workwear terminology is defined here.

CARGO POCKETS WITH HIDDEN ZIPPER AND SEWN DOWN FLAP: Cargo pockets are large pockets sewn onto the outside of the pant leg and often have a flap to secure the items stored inside the pockets. Our Industrial Cargo Pants and Shorts have cargo pockets with a hidden zipper and an outside multi-use pocket. They also feature sewn down flaps, so that they have the appearance of traditional cargo pockets but stay neat and professional-looking.

CROTCH GUSSET: Additional fabric piece added to the pant crotch. The crotch area of work pants can be subjected to excessive wear, tearing, or seam ripping. To prevent this Dickes has added a crotch gusset to our Premium Industrial pants. This feature not only makes that area stronger, but it also makes the pant more comfortable to wear. No other competitor of Dickies adds a crotch gusset to their industrial work pants. It provides added comfort and durability and results in a happier customer.

DEEPER FRONT POCKETS: There is nothing more frustrating than bending over and having all your stuff fall out of your pockets. Dickies front pockets are one inch deeper than traditional pockets to help contents remain secure.

DENIM: A rugged woven twill fabric that has the warp yarns dyed indigo blue and the weft yarns left natural color or undyed. Most denim is garment washed, stone washed or chemically processed to release the stiff finish and soften the fabric. Denim jeans are the ultimate icon of American culture and considered the most rugged work wear fabric. Jeans have become very popular as a rental pant and have always been an all-American favorite casual garment.

DOGHOUSE PLACKET: A sleeve placket that creates an opening on the sleeve for easy roll up.

DOUBLE KNEE: An additional layer of fabric is added to provide extra protection for your knees. A special opening at bottom of this additional layer has been added to accommodate knee pads. Double Knee Pants provide the ultimate in durability and is a style preferred by many workers in a variety of environments.

DOUBLE NEEDLE STITCHING ON SIDES, SEAT AND YOKE: Extra stitches along seams designed to provide a more secured seam. Dickies uses double needle stitching on the sides, seat and yoke of our denim jeans.

DUCK: A tightly woven canvas known for its quality and durability. The word "duck" comes from the Dutch word "derk" which means canvas.

FADE RESISTANT: The fabrics ability to maintain its original color after washing and wearing. Dickies uses fabrics that keep the color and resist fading to help keep your garments from looking dingy and worn out.

GARMENT WASHED: Garment washing softens the naturally rigid denim cloth and makes the jean wearable right out of the box.

HEAVY DUTY BRASS RATCHETING ZIPPER: Industrial strength, high quality brass zipper. The ratcheting feature ensures that if stress is put on the zipper in the locked position, it will not break but instead ratchet down.

HIDDEN EXPANDABLE COMFORT WAISTBAND: A hidden section of the waistband that conceals elastic and allows the waist to expand an extra two inches. The hidden expandable comfort waistband looks just like a normal waistband, but it allows for expansion. A great fit for people who are between waist sizes or whose weight varies up and down.

INDUSTRIAL LAUNDRY FRIENDLY: All Dickies Industrial "Laundry Friendly" garments are built to withstand 50 industrial laundry washings or more.

LINED TWO-PIECE COLLAR: A collar constructed with two separate pieces of fabric seamed at the top and lined for extra stability. The seamed fabric allows for the collar to maintain its shape and prevent unnecessary wear.

MELAMINE BUTTONS: Strong 4-hole button designed not to crack. We use the strongest melamine buttons on our Dickies shirts and pants.

METAL TACK BUTTON: A riveted metal tack button is often referred to as a jeans button and attached to the garment using a machine locking it in place unlike traditional buttons that require sewing thread.

MITERED POCKETS: Slightly curved pocket edges. Mitered pockets resist dirt and lint buildup. The added bar tacks at the opening edges provide extra strength and help prevent tearing.

MULTI-USE POCKET: Dickies has made carrying essential tools easier with a multi-use pocket on some of our short or pant legs.

PERMANENT PRESS FINISH: A process developed by Williamson-Dickie in the 1930's. A finish applied to fabric at the mill, the finished garment is then pressed and heat set for superior shape retention, sharp crease, flat seams, and a "just pressed appearance" wash-after-wash. This means less pressing, and your pants and shirts will always look their best.

PERMANENT STAYS: Plastic stays sewn into the collar point to prevent curling. Helps keep your collar always looking just-pressed.

POPLIN: Poplin is a plain weave fabric and often used in high-end men's dress shirts. It is a lighter weight fabric that provides added comfort and mobility for the wearer.

REGULAR FIT: For a pant fit that is never out of style, reach for the Regular Fit. Our Regular fit pant is traditional fitting through the seat and thigh. Not too tight, and not too loose.

REINFORCED POCKETS: Extra heavy material fused onto the pocket bag sewn with triple stitching to help prevent holes. Reinforced pockets prevent holes and tears.

RELAXED FIT: Features a comfortable roomy seat and thigh. Allowing for increased comfort and mobility and is best suited for today's worker. Much more comfortable than the traditional tighter fit of competitor's garments.

SLIM FIT: For those of you that want a closer fit pant, Slim is the fit for you. Snug fit through the seat and thigh will give a sleek look without any restrictions.

STAYDARK® TECHNOLOGY: A term trademarked by Williamson-Dickie for the fabric dyeing process which ensures long lasting colors. StayDarkŪ dye technology reduces fading and guarantees superior color retention.

TWILL WEAVE: A fabric weave identified by the diagonal line. Twill fabric makes a durable trouser.

VAT DYED : A durable form of dying textiles that bonds in the color, the most resistant to fading and holds up wash after wash. Repetitive washing needed for workwear can be harsh causing colors to fade and washout. Vat dyed fabrics retain their color longer.

WIDER BELT LOOPS: Dickies uses belt loops that are wider and secured with additional bar tacking. This ensures they will not break or come loose from the pant. In addition to being extra wide, they are longer in length which helps accommodate today's wider work belts.

WRINKLE RESISTANT: A fabric that is chemically processed to resist wrinkles and hold its shape. Less ironing time and maintains its just pressed appearance throughout the day.

WATER REPELLENT: Fabrics chemically treated to repel water. Water beads up on the surface and rolls off the garment.

65/35 POLY/COTTON BLEND: Polyester is a fiber manufactured from polymers and has high strength, excellent resiliency, high abrasion resistance, resists shrinking and, maintains its shape. Cotton is a natural fiber known for its soft hand. When polyester and cotton are blended together you gain the strength and durability of polyester and the comfortable hand and breathability of cotton. Poly rich fibers are more durable and easier to maintain.

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