SATISFACTION GUARANTEED. Since 1922, Dickies quality has been built into every product. We will gladly replace a Dickies® garment or refund your money (with original retailer's receipt) if you are not satisfied for any reason. Please feel free to call our special customer service line with any comments at 1-800-DICKIES.
For faster service, please place your reorder online and return your unwanted product for a refund.
Dickies is not responsible for return shipping charges unless the garment is defective or damaged during shipping. Please allow 30 days for returns processing to be completed.
For items purchased by Credit Card, or ATM/debit check card, please note that your card will be credited for the item returned.
Please be aware that when you request an exchange, your credit card is credited for the charges incurred on your original order for the item returned.
Click here to print our online return form.
Please ship the item prepaid via UPS or Parcel Post Insured to:
The Worker's Choice
201 Intermodal Parkway
Ft Worth TX 76177
Keep your tracking number in the unlikely event that your package is lost in transit.
We are not responsible for any returned packages until received at our facility.
Any order may be delayed pending credit card verification and authorization. In that event, Williamson-Dickie will not be responsible for any expedited freight charges.
Your credit card will be credited once we receive your goods.
The Dickies® Footwear Warranty
All DickiesŪ Footwear Products have a 1-Year, limited warranty in normal use against any manufacturing flaw(s), defective materials, and workmanship.
If the boots were purchased directly from Dickies.com: Please use the form enclosed with your order to return the product. If you have this form, there is no need to call for a return authorization number. If you do not have this paperwork, please call 1 (866) 411-1501 to obtain a return authorization number. Please note that Dickies Footwear is not responsible for the cost of shipping a returned item. It is advised that you send the shipment via a company with tracking capabilities (UPS, Fed Ex, etc.)
If the boots were purchased from a dealer: All returns must be accompanied by a dated receipt and returned through the authorized dealer where they were originally purchased. If you find a problem with a pair of Dickies Brand shoes or boots, just return them to the store where they were purchased. Please do NOT send your boots back directly. Without a return authorization number, we are unable to accept return packages. Any authorized dealer can provide a return authorization number which allows us to track the product shipment and problem with that particular shoe or boot.