Frequently Asked Questions
How do I track my order?
Visit our order tracking page and enter your email address and order number. Your order number is in the confirmation email that we sent you.
How do I cancel my order?
Unfortunately, we cannot change or cancel orders because once we place them they are immediately in our fulfillment process. Once you get your order and if you still don’t need it please visit our returns policy.
What payment methods do you accept?
We accept MasterCard, Visa, American Express, and PayPal.
How long does it take me to get my order?
Please allow 3 business days for processing and you will get a shipping confirmation before it leaves our warehouse. Ground shipping is an additional 4-7 days unless you opted to upgrade to 2 or 3 day shipping.
What shipping methods do you offer?
We offer ground shipping (4-7 day), 3 day air, or 2nd day air. Please allow for three days of processing.
- We ship free stickers with every Dickies.com order. If you did not get them with your order please fill out the contact form with your order number and we would be happy to send them out.
- You can also purchase stickers directly from our website.
- You can also send a self-addressed envelope to (please allow two weeks):
Attn: Customer Experience
509 W. Vickery Blvd.
Fort Worth, TX 76104
How do I return an item?
Please visit our returns page for complete instructions.
I returned an item, when will I get my refund?
Please allow 10 business days from when we receive your order.
Since 1922, Dickies quality has been built into every product. We will gladly replace a Dickies® garment or refund your money if you are not satisfied for any reason. Please feel free to call our special customer service line with any comments at 1-800-DICKIES.
All Dickies® Footwear Products have a six month, limited warranty in normal use against any manufacturing flaw(s), defective materials, and workmanship.
If you have additional questions please visit our contact us page.