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Frequently Asked Questions

Donation FAQ

Why is it important to Dickies to fight for equality and to uplift Black-owned businesses, workers and the next generation?

At Dickies, we know making statements is not enough. We want to take action in standing against racism and standing up for the Black community and workers everywhere. These times are a current reminder that America has hard work to do to fight racism against the Black community and equal access to this dignity of work.

45% of Black small business owners say they can only stay afloat for 6 months, max, because of difficulty accessing federal coronavirus relief funds. And since before coronavirus, Black-owned businesses are twice as likely to be rejected for loans. We believe the dignity of work should be equally available for everyone and are committed to doing our part to make a difference.

*Study by Global Strategy Group for Color of Change

Have you already been in contact with the Nation Urban League (NUL) and the Harold Hunter Foundation (HHF) about the donation, and do you know what each organization will be doing with the donation?

The NUL is a historic civil rights and urban advocacy organization with 90 affiliates serving 300 communities. The NUL provides direct services that impact and improve the lives of more than two million people nationwide. The organization also understands that the number one challenge facing 80% of small business owners is a lack of capital and cash flow. To help, they started the Entrepreneurship Center program in 2006, and since then, have counseled, mentored, and trained over 60,000 businesses. The Dickies donation to NUL’s Entrepreneurship Center will support in the fight for equality, and also uplift Black-owned businesses and workers.

The HHF is a non-profit, grassroots, skateboard community-based organization whose mission is to use skateboarding as a vehicle to provide underserved urban youth with valuable life experiences that nurture individual creativity, resourcefulness, and the development of life skills. Since 2007, the HHF has used donated funds to provide more than 200 need-based scholarships for NYC youth to attend summer action sports training camps and to support the development of a variety of programs serving skaters 6-30.

Will the $100K be split equally between NUL and HHF, and will it be donated in the immediate?

NUL’s national Entrepreneurship Center enables minority entrepreneurs, running their businesses as sole proprietors, to be able to hire employees and grow their revenues above $750K and to help small businesses expand and thrive. With the opportunity to help Black-owned small businesses in many local communities across the country, Dickies has donated $75,000 to NUL.

We have had an ongoing partnership with HHF since 2017, annually contributing need-based scholarships to New York City youth (age 15-18) to attend summer action sports training camps. We’ve increased our commitment to HHF by donating $25,000.

Both organizations will receive their funds immediately.

You mention that this is just the start of actions that Dickies is taking in the fight for equality, what more are you planning?

We want to take action in standing against racism and standing up for the Black community and workers everywhere. Our donation announcement acknowledges that making a difference means being committed. We have more plans in development and will announce those in the coming weeks.

Coronavirus (COVID-19)

Have all Dickies stores reopened?

Most of our stores have reopened. You can find your nearest store, including its opening times, using our Store Locator.

What health and safety features will be in place in your stores?

We're committed to helping customers stay safe and healthy. We are going beyond local government guidelines by making masks available to all associates and hand sanitizer is available at the store entrance. All areas of our stores have undergone a complete, deep sanitization before reopening and will be regularly sanitized in accordance with government guidelines.

Is there a limit on how many people can enter the store at once?

Because we are prioritizing your healthy and safety and in order to maintain a physical distance between customers, we're limiting the number of people allowed in each store. This is based on the size of the store, with a maximum of one person every 6 ft.

Will fitting rooms be open?

At the moment, fitting rooms will remain closed. We hope to reopen them in the near future.

What healthy and safety features will be in place for your employees and customers?

The health, safety and well-being of our employees and customers are our number one priority. We’ve taken several measures to ensure you can safely shop and purchase the workwear you need to do your job. Our measures include:

  • Social distancing within the store by limiting the number of customers based on 6 ft of distance.
  • Facial coverings made available for employees.
  • Sanitization stations for customers and employees in every store.
  • Daily deep cleaning and sanitization of every store.
  • Additional cleaning of surfaces throughout the day.
  • Fitting Rooms will be closed for now, we will continually evaluate based on local health guidelines.
  • Product returns and exchanges will be dated, staged in hold bins for 72 hours prior to being returned to saleable stock.
  • We will offer employees emergency pay leave if they or someone in their family are impacted by COVID-19.

Will Dickies continue to pay retail associates while the remaining stores are closed?

Dickies associates employed at closed retail stores will continue to receive full pay and benefits during this time period.

How are you ensuring customer safety while you continue to keep your warehouse and ecommerce online?

Here is what we know from the CDC: In general, because of poor survivability of coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods.

What consideration are you giving to the health, safety and continued well-being of employees in your broader supply chain?

The health and safety of our employees worldwide, as well as those workers in our extended supply chain, are our top priority. We are continuing to monitor COVID-19 as it is evolving globally and are taking every precaution within the supply chain we can.

Where can I find more information around the canceled events at Dickies Arena?

In the interest of public health and safety, some upcoming events at Dickies Arena have been postponed or canceled. Please check DickiesArena.com for more information.

Orders

How do I track my order?

Visit our order tracking page and enter your email address and order number. Your order number is in the confirmation email that we sent you.

How do I cancel my order?

Unfortunately, we cannot change or cancel orders because once we place them they are immediately in our fulfillment process. Once you get your order and if you still don’t need it please visit our returns policy.

How do I to place a large order?

If you want to place an order larger than 15 pair of a single item please contact our B2B sales team at 1‑800‑DICKIES (342‑5437).

Shipping

How long does it take me to get my order?

Please allow 3 business days for processing and you will get a shipping confirmation before it leaves our warehouse. Ground shipping is an additional 4-7 days unless you opted to upgrade to 2 or 3 day shipping.

What shipping methods do you offer?

We offer ground shipping (4-7 day), 3 day air, or 2nd day air. Please allow for three days of processing.

Payment Methods

What payment methods do you accept?

We accept MasterCard, Visa, American Express, Apple Pay (with eligible device), PayPal and Klarna.

What is Klarna?

Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 170,000 online stores and has more than 70 million users globally. Please note: (Custom shoe orders) and (Buy Online, Pick Up In Store) are not eligible for Klarna payment, at this time. Learn More.

Klarna: How do I pay with 4 interest-free payments?

At checkout, select “4 interest-free payments” to split your purchase into four payments. These payments will be charged every two weeks, beginning from the time your order is confirmed (usually the shipping date). No bills will be sent - you can simply sit back and start planning your next adventure.

Klarna: How do automatic payments work?

Payments are collected bi-weekly from the debit or credit card you provided at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://App.Klarna.Com/Login

Klarna: Is there a fee to pay with 4 interest-free payments?

There are no interest charges to pay with “4 interest-free payments”, and no fees when you follow your automatic payment schedule. A Late Fee of up to $7 may be charged if an automatic payment cannot be collected. Please refer to the Klarna Terms Of Service for more information.

Klarna: Will this affect my credit score?

When you pay with “4 interest-free payments,” Klarna may perform a soft credit check. This type of check will not impact your credit score or show up as a hard inquiry on your credit report.

Klarna: How can I contact Klarna?

You can reach Klarna anytime at
https://www.klarna.com/us/customer-service/ or by downloading the Klarna App for 24/7 chat.

Returns

How do I return an item?

Please visit our returns page for complete instructions.

I returned an item, when will I get my refund?

Please allow 10 business days from when we receive your order.

Satisfaction Guaranteed and Warranties

Since 1922, Dickies quality has been built into every product. We will gladly replace a Dickies® garment or refund your money if you are not satisfied for any reason. Please feel free to call our special customer service line with any comments at 1‑800‑DICKIES (342‑5437).

Footwear Warranty

All Dickies® Footwear Products have a six month, limited warranty in normal use against any manufacturing flaw(s), defective materials, and workmanship.

If you have additional questions please visit our contact us page.