Frequently Asked Questions



Coronavirus (COVID-19)

I’ve seen other brands say they will still pay retail associates while the stores are closed. Will Dickies?

Effective Monday, March 16 through April 5 all Dickies stores in the U.S. will be closed. Workers employed at these retail stores will continue to receive full pay and benefits during this time period.

When will Dickies stores open again?

As of now our stores will be closed through April 5 and we will closely monitor the situation to reopen at the appropriate time.

Will my Dickies.com order be delayed?

While there may be delays, we are still operating Dickies.com and shipping orders from our warehouse as long as we can keep our workers and suppliers safe.

I bought product at your retail location but need to return it. How can I do this with your stores closed?

We will do our best to accommodate your return while our stores are temporarily closed. Contact Dickies Consumer Experience to help!

What consideration are you giving to the health, safety and continued well-being of staff in your broader supply chain?

The health and safety of our workers worldwide, as well as those workers in our extended supply chain, are our top priority. We are continuing to monitor COVID-19 as it is evolving at unprecedented speed globally, and are taking every precaution within the supply chain we can.

How are you ensuring customer safety while you continue to keep your warehouse and ecommerce online?

Here is what we know from the CDC: In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods.

For more information, click here.


Orders

How do I track my order?

Visit our order tracking page and enter your email address and order number. Your order number is in the confirmation email that we sent you.

How do I cancel my order?

Unfortunately, we cannot change or cancel orders because once we place them they are immediately in our fulfillment process. Once you get your order and if you still don’t need it please visit our returns policy.

How do I to place a large order?

If you want to place an order larger than 15 pair of a single item please contact our B2B sales team at 1‑800‑DICKIES (342‑5437).


Shipping Methods and Payments

What payment methods do you accept?

We accept MasterCard, Visa, American Express, Apple Pay (with eligible device), and PayPal.

How long does it take me to get my order?

Please allow 3 business days for processing and you will get a shipping confirmation before it leaves our warehouse. Ground shipping is an additional 4-7 days unless you opted to upgrade to 2 or 3 day shipping.

What shipping methods do you offer?

We offer ground shipping (4-7 day), 3 day air, or 2nd day air. Please allow for three days of processing.


Dickies Stickers

  1. We ship free stickers with every Dickies.com order. If you did not get them with your order please fill out the contact form with your order number and we would be happy to send them out.
  2. You can also purchase stickers directly from our website.
  3. You can also send a self-addressed envelope to (please allow two weeks):

    Williamson-Dickies
    Attn: Customer Experience
    509 W. Vickery Blvd.
    Fort Worth, TX 76104


Returns

How do I return an item?

Please visit our returns page for complete instructions.


Satisfaction Guaranteed and Warranties

Since 1922, Dickies quality has been built into every product. We will gladly replace a Dickies® garment or refund your money if you are not satisfied for any reason. Please feel free to call our special customer service line with any comments at 1‑800‑DICKIES (342‑5437).

Footwear Warranty

All Dickies® Footwear Products have a six month, limited warranty in normal use against any manufacturing flaw(s), defective materials, and workmanship.

If you have additional questions please visit our contact us page.